Reference

Legal access terms for India

24exch sets out account eligibility, wallet record use, cookies and data requests on this legal page so you can read the terms before you open an account.

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24exch Legal access terms for India
CONTACT ROUTES

Legal contact paths for your account

Legal requests need the right trail so we can respond without exposing account data to the wrong person.

Legal queries by email Send legal questions from your registered email so we can match your request to the right account records. Include your account ID, date, payment reference if relevant, and the exact term you want clarified.
Data request desk Use the data request route when you want access, correction or deletion of account records. We may verify your identity first, then explain what can be changed, retained or withheld under applicable law.
Payment record help For wallet disputes, share the transaction time, UPI, Paytm, PhonePe or Google Pay reference, and any bank message. We check internal logs before responding, so precise details usually reduce back-and-forth.
ACCOUNT CARE

How we handle legal records

Our legal handling is built around account ownership, secure access and clear request trails. We collect only the account and transaction details needed to operate the service, meet legal duties and respond…

Data collection scope

We collect account details, login records, device signals and wallet references needed to run your account and meet legal duties. We do not publish personal details or sell account records to outside advertisers.

Cookie use

Cookies help us keep sessions active, remember consent choices and detect unusual account activity. You can manage browser cookie settings, but some legal and security functions may not work correctly if cookies are blocked.

Account security checks

When activity looks unusual, we may request identity or payment ownership checks before allowing certain actions. These checks protect your account record and help us meet fraud prevention and legal obligations.

Retention periods

We keep transaction, access and support records for periods required by law, tax rules, dispute handling or security needs. When retention is no longer required, we delete or anonymise records where technically possible.

Correction requests

If your name, contact detail or payment reference is wrong, contact us with the correct record and proof of ownership. We will assess whether the change can be made under applicable legal duties.

Escalation process

If you are not satisfied with a first response, ask for legal escalation and include the prior ticket ID. A separate team member will check the file, request trail and applicable term before replying.

Legal questions before you join

These answers explain how we treat account terms, data rights and access requests in India. They are written for your account relationship with us, not as personal legal advice. If your local law, state rule or payment record creates a specific concern, contact us before opening or using an account so we can point you to the relevant term.

Access depends on local law and is available where local law permits. You are responsible for checking the rules that apply in your location before creating or using an account with us.

We collect details needed to manage your account, verify ownership, process wallet records and respond to disputes. This can include contact data, login records, device signals and UPI, Paytm, PhonePe or Google Pay references.

Yes, you can request access to your account records through the data request route. We may verify your identity first and may withhold limited material where law, security or fraud prevention requires it.

Cookies are used for session control, consent choices, security checks and account continuity. You can adjust browser settings, but blocking cookies may affect login checks and other account functions that support legal compliance.

You can ask us to correct details that are inaccurate or outdated. We may request proof before changing records, especially where the detail connects to identity checks, payments or prior account activity.

We may restrict access if local law does not permit use, verification fails, payment ownership is unclear, fraud risk is detected or a legal order requires action. We aim to explain the applicable reason where possible.

Payment records are kept for legal, tax, dispute and security needs. Retention length can vary by record type, and we remove or anonymise data when retention is no longer required and the law permits it.

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